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Troubleshooting
Frequently Asked Questions
What is the exact nature of the problem?
Describe what is happening and how it differs from expected behavior.
Are there any error messages appearing?
Note any messages that appear on the screen, if applicable.
Have you tried restarting the device?
Restarting a device can often resolve many issues.
Is this issue reproducible on other devices?
If so, it may be a software or hardware issue related to the original device.
Do you have access to another computer for testing purposes?
Having access to another machine can help narrow down possible causes of the issue.
Troubleshooting